RETURNS:
All returns require a Return Authorization Form. RA forms can be requested from returns@smartconnecthome.com. RA’s received without this authorization will not be accepted. RA’s are effective for 60 days only. All returns must be returned to Smart Connect Home freight PREPAID. Replacements will be sent with no freight expense to the customer. All non-defective returns will be assessed a 15% restock fee within 60 days of purchase and will only be accepted in re-salable condition with all original packaging. Freight charges will not be refunded. All items returned with missing parts will be not accepted. Defective product can be returned to Smart Connect Home within 30 days of sale. After 30 days, defective product must be returned to the manufacturer, under the specific warranty allowances. Upon receipt, we will credit your account for merchandise costs and you are responsible for handling the transaction with your customer. Special orders or closeouts are not eligible for return. Returns will not be accepted after 60 days after sale, regardless of reason. RA number must be printed clearly on outside carton and all products must be securely protected in double packaging. Items showing obvious signs of misuse, consumer abuse or commercial use are not eligible for return. Allow two weeks for return processing. No Cash Refunds will be allowed. Credit only will be issued for the amount paid on the original invoice.